Refund policy

If you receive a defective or damaged product, we’re happy to offer a refund or replacement. Please note that the determination of a product’s defectiveness is at our discretion. If you believe your item is defective or damaged during shipping, reach out to us at: silkpetaltoronto@gmail.com

Botanical Bloom.ca Exchanges: Complimentary size exchanges are available within 10 days of delivery date. Please note, we only offer size exchanges for unopened packets and we cannot offer exchanges for packets that have already been opened. The customer will be responsible for purchasing the return shipping label. If you would like to initiate a size exchange for unopened packets, reach out to us via email: silkpetaltoronto@gmail.com